Grant Cardone and Jarrod Glandt call unsuspecting businesses to show how they handle customers. Poor customer service is a huge issue in today’s marketplace. People don’t know how to sell and service customers. Good service is what’s expected, great service is when you personalize it. This key insight is practiced by so few. Those who go above and beyond beat out competition ever time. Grant and Jarrod call a business that sells specialty gift items (chap sticks, memo pads, pens). Jarrod pretends he’s planning his booth event at an upcoming convention and wants to price out some product. Find out how the salesperson handles the call and why 20 second into the conversation, Grant is ready to jump through the phone. Grant and Jarrod run into automated recorded messages and are put on hold too long. Their reactions are hysterical. You laugh and learn the following tips in this episode of Young Hustlers, Mystery Shopper.

Mystery Shopper: Smart Sales Basics
1. Answer the phone with enthusiasm.
2. Ask key questions.
3. Aim to serve and provide information.
4. Know your inventory.

Grant and Jarrod also speak to a woman at a call center and a Miami based real estate agent who blows off answering questions about a multimillion-dollar property. You can practically see the smoke coming out of Grant’s ears. Tune in!

  • joelwolh

    Guys did you get our Hustler cups yet?

  • joelwolh

    Call Emi Yoshi for HOT catering  plastic lets see how we are on the phone 732.248.5533

  • Djeffson Athis

    wow!! This is a great show….lets call some more

  • Awesome show guys!

  • Takman17

    It’s easy. Know your taught me when you advertise your Number you better be ready to take the call and Sell!!! Or get them in of your not ready Stay Home!!!!
    Love the show!!!

  • Thanks for including me on the show! I will meet you guys soon.

  • Jpull77

    Hey, great show! I saw/heard things from other companies that I definitely want to make sure I don’t do. Thinking about sales from a customers’  perspective makes me think about how I don’t want to be on hold and the person I’m calling should know their product! Keep on mystery shopping!!

  • SWPremierIns

    Big Take away from the show: Answer your damn phone! Be ready and prepared to answer your prospects questions no matter what.

  • Amazing show! Agree 100% with your comments.

  • Jeremy Moffet

    Seller’s who don’t know how to sell…wow! Great show! Thanks for always bringing the heat. Follow me on [email protected]

  • rgs9559

    I am  the FNG Rick in my Real Estate Office, and I would have been all over that call like a hungry dog on the back of a meat truck!

  • KonradGorak

    I’m still amazed by the low amount of comments here. This show is pure gold. Where are you millennials? playing ps4 and b****ing around?

  • Would love for you to mystery shop us. McIntyre Elder Law. Office is 704-259-7040. Cell is 704-751-8031. Talk with Anna, Chris, Lacey or myself, Greg. Would love for you to test our customer service.

  • JarrodGlandt

    joelwolh not yet!

  • JarrodGlandt


  • I would love for you to contact my mentor (who turned me onto you) for mystery shopper:
    MR DJ Services 

  • joelwolh

    signed by M martinez on NOV 12

  • MItchmoore99

    I want to to get Mystery Shopped so I can show you how its done. 

    Luxury apartment property in Plymouth, MN
    1-3 Bedrooms

    Hit me up Grant and I’ll show you how to close down a deal.

    Mitch Moore

  • JarrodGlandt

    gmac13luk great – thanks!

  • JarrodGlandt

    KonradGorak Right???

  • JarrodGlandt

    Jpull77 Great – awareness is key!

  • Zach Byrd

    I’ve been watching you two since the start of #YoungHustlers, and I gotta say you guys are getting better and better. I appreciate the knowledge and motivation you both are sending out into the world.
    Keep Hustlin’