The information provided is for convenience only. It is not investment advice or a recommendation, it does not constitute a solicitation to buy or sell securities, and it may not be relied upon in considering an investment in a Cardone fund. Past performance is no guarantee of future results. Any historical returns expected returns or probability projections may not reflect actual future performance. All securities involve risk and may result in partial or total loss. Investment in Cardone funds is available only to independently verified “accredited investors” through an offering made in accordance with Rule 506(c) under Regulation D of the Securities Act of 1933. Before investing in any Cardone fund, prospective investors should consider carefully the investment objective(s), risks, arches, and expenses. While the data we use from third parties is believed to be reliable, we cannot ensure the accuracy or completeness of the data provided. Cardone Capital does not provide legal or tax advice. Prospective investors should consult with a tax or legal adviser before making any investment decision.

Shep Hyken & Grant Cardone Power Players

In this Show

Shep Hyken, Customer Service Master, Entrepreneur, Hall of Fame Speaker and Author of Amaze Every Customer Every Time joins Grant to discuss how employees and business owners must do whatever it takes to wow customers and earn their business and trust.

Shep has consulted with top companies such as American Airlines, Anheuser-Busch, AT&T, AETNA, and, American Express and is the creator of The Customer Focus program, helps clients develop a customer service culture and loyalty mindset. Shep believes that customer service is common sense yet not so common and taking care of the customer is a businesses first priority.

He explains that the high-end customer expects a different experience. There’s a huge problem with inconsistency, creating loyalty pays of big, and businesses must show customers should by from you. Shep also offers Ace Hardware as an example of a niche business that offers excellent customer service. He offers insights on what consumers can do when faced with a terrible customer service experience. Shep also explains why businesses must operate with a culture of excellence when it comes to customer service. Happy employees serve people better.

(Visited 139 times, 1 visits today)