Screw the Business Plan: Millennial Entrepreneur Sam Hysell on Why He Questions Everything

Sam Hysell doesn’t believe in business plans, or a lot of other stuff that entrepreneurs waste time on. Why do so many startups fail? They spend time on the stuff that doesn’t matter, and only see what they want to. His job is to poke holes in assumptions (and people pay him to do this). Find out how the kids are doing business now. Also: A good lesson in what makes one company not just cooler, but better, at customer service, thanks to a lesson Terri learned the hard way.

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