Customer Experience Above All – The Big Payoff
You’re so busy trying to figure out how to make money by charging more that you forget about the most basic fact of business: customer loyalty will always pay off. But you can’t buy it (and they won¹t pay for it). Suzanne and Rachel go to the mat on their love/hate relationship with airlines trying to woo their love, but agree on the one lesson you need to learn from Jet Blue. Their favorite entrepreneur, Molly’s Milk Truck founder Hoda Mahmoozadegan joins them in the studio (sans free beverages, but THAT won¹t happen again). See what unstoppable looks like.