Automate Customer Service – Tim Clark

#3 – Automate customer service
“Exceptional Customer Service will make you rich!” – Tim Clark
Do you have a self service website?
  1. Save the company time – phone calls, emails
  2. Improve the customer service – give the customer what they want
  3. Create additional sales, 2nd money
    1. Trust has already been established – GC
    2. It validates the first purchase – GC
Examples
  1. Make a payment on thier account
  2. Check the status of thier order or project
  3. Buy additional products and services
  4. Upload documents and information
  5. Refer new business
  6. Provide customer feedback and ratings